Return and Refund Policy
Thank you for choosing Nutrilitic! We strive to provide quality products and ensure customer satisfaction. Please review our return and refund policy below, which applies strictly to cases involving defective products.
1. Return and Refund Eligibility
- Defective Products Only: Returns and refunds are only eligible if the product you received is defective. If you receive a defective product, you must provide a clear video showing the defect upon unboxing.
- Incorrect Orders & Addresses: Nutrilitic is not responsible for orders placed incorrectly or shipped to the wrong address due to customer error. Please double-check your order details and shipping address before completing your purchase, as we cannot offer returns or refunds in these cases.
2. Return and Refund Process
Step 1: Contact Us
- To request a return or refund due to a defect, please email us at hello@skinpolitic.com within 48 hours of receiving the product. Attach the video proof showing the defect starting from the unboxing part and include your order number.
Step 2: Return Approval
- Upon reviewing your video, we will notify you within 2-3 business days if your return or refund request is approved.
Step 3: Refund Process
- Approved refunds will be processed within 7-14 business days and will be issued to your original payment method.
3. No Returns or Refunds for Customer Errors
Nutrilitic does not offer returns or refunds for:
- Orders placed incorrectly by the customer.
- Incorrect shipping addresses provided by the customer.
- Situations where the customer changes their mind after the purchase.
4. Contact Us
If you have questions about our policy, please reach out:
- Email: hello@skinpolitic.com
- Phone: 011-3303 6982
By placing an order with Nutrilitic, you agree to our return and refund terms as outlined above.